Interview-as-a-Service Predictions for 2023

Interview-as-a-services Predictions for 2023

The past three years have seen drastic changes in recruitment processes. With COVID-19 and ‘The Great Resignation’, there has been a serious reconsideration of what it takes to build a strong workforce. From a mere administrative function, Human Resource departments have become more strategic and agile in their procedures.

As we enter 2023, companies and HR Departments are looking to improve their recruitment processes by outsourcing them to interview-as-a-service providers. These services allow for a more efficient and standardized way of conducting interviews, making it easier for hiring managers to compare and evaluate candidates.

By outsourcing their interview processes, HR Departments have been able to take advantage of economies of scale, as well as access to specialized expertise without having to invest in in-house resources. Companies are turning to Interview-as-a-Service to enhance the candidate experience, and make better hiring decisions.

With such an unprecedented use of interview-as-a-service and interview outsourcing services, companies ought to keep up with trends and predictions that dictate the future of this sector.

Remote Interviewing

One of the biggest trends we can expect to see in 2023 is the continued growth of remote interviewing. With the increasing popularity of remote work, more and more companies are turning to video interview service providers to conduct interviews with candidates who are located in different parts of the world. This trend will likely continue to grow in the coming year, as more companies adopt remote work policies and look for ways to streamline their recruitment processes.

Use of AI

Another trend we can expect to see in 2023 is the increased use of Artificial Intelligence (AI) in interview processes. HR Departments and Interview-as-a-Service providers are already using AI to automate parts of the interview process, such as scheduling interviews and conducting initial screens of candidates. In the coming year, we can expect to see even more advanced AI capabilities, such as natural language processing and machine learning, being integrated into the interview process. This will allow for even more efficient and personalized interviews, making the recruitment process more effective for both hiring managers and candidates.

Specifically, AI can help hiring managers make decisions based on a variety of metrics, such as the source of hire, time to fill, how long the job has been open, cost per hire, vacancy time, diversity metrics, and more.


Another prediction for 2023 is the increased focus on diversity and inclusion in the recruitment process. Many companies are realizing the value of having a diverse workforce and are taking steps to ensure that their hiring processes are fair and equitable. This may involve Interview-as-a-Service providers implementing practices in the interview processes, such as blind resume reviews and structured interviews. These processes help eliminate unconscious bias and ensure that all candidates are evaluated on their merits.

As for the use of AI, the Berkeley Haas Center for Equity, Gender, and Leadership has found that 44% of AI systems have gender bias, and around 26% have both gender and race bias. Thus, interview software platform developers are constantly working towards improving these models and integrating features that help interviewers to evaluate candidates without bias.

Candidate Experience

Hiring teams are realizing that in the race to find talent, providing smooth candidate experience fetches the best results. Interview-as-a-Service guarantees a standardized process and structured interviews that allow for more efficient and fairer candidate evaluation. This helps to provide a better experience for both hiring managers and candidates, as assessing candidates on common parameters is easier and free from bias.

Interview-as-a-Service is Here to Stay

With the growing acceptance and demand for automation, it is clear that interview-as-a-service providers will continue to evolve and improve in 2023 and ahead. With the growth of remote work, hiring volumes, and companies wanting to rebound after the pandemic – HR Departments are getting more comfortable with interview outsourcing than ever.


COGBEE is an AI-enabled smart and collaborative candidate assessment, screening, and interviewing platform. Its intelligent screening mechanism enables talent acquisition teams to comprehensively conduct the entire recruiting process.

Spearheaded by leaders in providing technology-powered solutions in the Talent Acquisition Vertical, COGBEE has been beneficial to some of the leading business houses, including some Fortune 500 companies, ISVs, and other prominent enterprises across the globe.